FAQs

Q

Where is VSP located? How do I get there?

A

VSP is located at 2612 N. Hollywood Way, Burbank, CA 91505. Please CLICK HERE for directions through Map Quest, or feel free to use your favorite App.

Q

How far from the Bob Hope Airport (BUR) is VSP and when should I arrive?

A

VSP is literally right across the street from the Bob Hope Airport, which is about a 2 minute shuttle ride. We request arrival at VSP only 5 minutes before you are required to arrive at the airport for your flight as our shuttles run every 3 minutes. Most airlines suggest you arrive at the airport 2 hours before your scheduled departure time. If in doubt, check with your airline.

Q

How often do VSP shuttle vans run to the Airport?

A

VSP shuttles run to the Airport every 3 minutes or on demand.

Q

I’ve arrived back into Burbank (BUR) from my trip, how do I get back to my car?

A

When you arrive back into Burbank, please return to the tram stop labeled “OFF AIRPORT PARKING SHUTTLES” where we dropped you off. We only have 1 tram stop, and it is located 2 islands out from the terminals, directly in front of terminal B. If there is not a VSP shuttle already waiting there, please call us at (818) 842-5702, and let the answering attendant know that you need a shuttle. Within a couple of minutes a shuttle will pull up, the driver will load your bags on to the shuttle if you desire, and will return you to VSP.

Q

What are VSP’s hours of operation?

A

VSP is open 365 days a year. We open everyday at 5 A.M. and close at 11:00 P.M. If any flight landing at the Bob Hope Airport is delayed past midnight, VSP will stay open an additional 30 minutes after the flight has landed into the Burbank Airport ONLY. You may call us at (818) 842-9338 to make us aware, so we can be here when you land. Unfortunately we are not alerted when flights are diverted to other airports, so if this is the case, please call us to find out how late we will be open, and if other arrangements can be made. There is NO ACCESS to the Parking Lot after hours.

Q

What are VSP’s parking rates?

A

Regular daily rooftop rates are $16/day, daily surface parking rates are $17/day, and daily indoor rates are $23/day. You may also save $2/day off our regular maximum daily indoor and outdoor rates by joining CLUB VSP, our frequent traveler program.

Q

Can I make a reservation?

A

Absolutely! Guarantee your parking space by CLICKING HERE for reservations.

Q

How do I cancel my reservation?

A

Free general and CLUB VSP member reservations through our website can be cancelled or changed any time. Please email at reservations@vspparking.com or call us at (818) 842-9338 and let us know if you need to make any changes.

Q

What other services does VSP offer?

A

VSP offers car washing, waxing, detailing, window tinting, and "paint-less" ding/dent removal. Please visit our CAR CARE SERVICES page to get pricing and more detailed information about scheduling these services.

Q

What if I have a dead battery or flat tire upon my return?

A

Unfortunately due to Insurance and State regulations, VSP is no longer allowed to provide battery jump-starts or air to fill your tires. You may call AAA, a tow service (Request small Tow Truck if parking in Covered or Rooftop), or someone to help you. We will allow all into the facility to assist you.

Q

How long can I leave my vehicle at VSP?

A

You can leave your vehicle as long as you wish. However, if you plan to leave your vehicle for longer than 30 days, you will need to make arrangements with us in advance, so we would not need to report as possible stolen or abandoned vehicle to the proper authorities.

Q

How safe is the VSP facility?

A

We have staff on duty from 5 A.M. to midnight every day, along with video surveillance cameras and a security gate with monitored access. From 11:00 P.M. to 5 A.M., our lot is securely locked with preventative wire on the top of our fencing/walls surrounding the perimeter of our property. Of course, we are a Park and Lock facility and we are not responsible for Fire, Theft or Damage.....Please LOCK you car.

Q

Does VSP have a frequent parking club?

A

Currently due to Covid-19 we have discontinued signing up new members and renewing old members. Current Members plans will be honored through expiration. Check back soon for updates.

CLUB VSP is our frequent parking program.   CLICK HERE to learn more about the benefits of being a member.

Q

Does VSP offer discounted rates to corporate accounts?

A

We offer CLUB VSP memberships for 1 individual or 1 individual plus their spouse only. We do not offer a corporate membership. Currently this membership entitles you to a discount of $2/Day off Daily Maximum rates. Please click on our CLUB VSP link to learn more.

Q

Does VSP have a lost and found?

A

Yes, and all lost & found articles are held in safe keeping. Please call (818) 842-9338 or email us at info@vspparking.com to inquire about any lost items.

Q

Can I park vans, trucks and oversized vehicles at VSP?

A

Occasionally we can accommodate vehicles that are oversized in our surface parking area. There may be an additional fee depending on whether extra parking spaces are required to fit the vehicle.  RV's, trailers, Box Trucks, and Large Work Trucks are not allowed.